Returns & Refunds Policy

Returns and refunds

Contact service@fervaku.com promptly after delivery for a return review. Unless a defect or fulfillment error is confirmed, items should be unused and returned complete with packaging and labels.

Requesting authorization

Provide the order number, item name, reason and clear photographs. Wait for instructions before sending anything.

Condition review

Items with water exposure, chemical residue, punctures, stretched seams, missing parts or signs of use may not qualify unless the issue was present on arrival.

Return shipping

Responsibility for return postage depends on the reason, evidence and applicable law.

Refund timing

Eligible refunds are issued to the original payment method after inspection.

Support and documentation

Keep your order confirmation, product packaging and photographs until the order is complete and any concern has been resolved. When contacting us, provide the order number and relevant details so the request can be reviewed accurately. We answer questions using the information available for the specific product and order.

Business information

Beijing Aier Wenda Technology Co., Ltd.
Room 11-1041, 4th Floor, Building 2, No. 55 Xinhua North Road, Tongzhou District, Beijing, China (Cluster Registration)
Email: service@fervaku.com