Contact Us
Contact the Fervaku team
For product questions, pool-use guidance, order support, delivery concerns or return requests, email service@fervaku.com. Include your order number whenever the question relates to a purchase.
Product questions
Identify the exact item and the intended users or pool setting. Include any relevant dimensions or setup questions.
Order support
Include the customer name, checkout email, order number and exact help requested.
Product concerns
Send clear photographs of the full item, valves, seams, handles, accessories, packaging and affected area.
Privacy
Never email complete payment-card numbers, account passwords or unrelated identity documents.
Support and documentation
Keep your order confirmation, product packaging and photographs until the order is complete and any concern has been resolved. When contacting us, provide the order number and relevant details so the request can be reviewed accurately. We answer questions using the information available for the specific product and order.
Business information
Beijing Aier Wenda Technology Co., Ltd.
Room 11-1041, 4th Floor, Building 2, No. 55 Xinhua North Road, Tongzhou District, Beijing, China (Cluster Registration)
Email: service@fervaku.com