Order Changes & Cancellations

Order changes and cancellations

Email service@fervaku.com as soon as possible after ordering. Changes are not guaranteed once processing has begun.

Information to include

Provide each affected order number, customer name, checkout email and exact requested change.

Address changes

A corrected address may require cancellation and a new order.

Item changes

Style or quantity changes depend on inventory and processing status.

After fulfillment

If cancellation is no longer possible, the return policy applies after delivery.

Support and documentation

Keep your order confirmation, product packaging and photographs until the order is complete and any concern has been resolved. When contacting us, provide the order number and relevant details so the request can be reviewed accurately. We answer questions using the information available for the specific product and order.

Business information

Beijing Aier Wenda Technology Co., Ltd.
Room 11-1041, 4th Floor, Building 2, No. 55 Xinhua North Road, Tongzhou District, Beijing, China (Cluster Registration)
Email: service@fervaku.com